Terms & Conditions

Last updated 2 October 2026

These terms govern your use of hTrim, a salon marketplace and salon-management service for Bangladesh operated by Kernel Coders Lab (“we”, “us”). By creating an account or using the service you agree to them. If you do not agree, please do not use hTrim.

1. What hTrim is, and what it is not

hTrim connects customers with salons. A customer can find a nearby branch, choose services and an expert, and take a numbered place in that expert's queue. A salon can manage its catalogue, staff, schedules and records.

We also do not handle payment. hTrim never holds customer money, stores card details, or keeps a wallet balance. You pay the salon directly, on whatever terms it offers.

2. Your account

• You must give accurate details and keep them up to date. A salon has to be able to reach you about a booking.
• You are responsible for what happens under your account. Keep your password, and any device signed in to it, to yourself.
• One person, one account. Do not impersonate anyone, and do not create an account on someone else's behalf except as a guardian booking for a dependant.
• You must be old enough to enter into a contract under Bangladeshi law. An adult may book for a child as a dependant.
• Tell us promptly at [email protected] if you think someone else has access to your account.

3. Bookings and queues

• A place in a queue is a request to be served, not a guarantee. A salon may be delayed, may close early, or may be unable to serve you — for example where it serves one gender only, or where a chosen expert becomes unavailable.
• Estimated waiting times are estimates. They move as the day does.
• Cancellation, lateness and no-show rules are the salon's, not ours. Where a salon has set them, the app shows them before you confirm.
• Prices shown are the salon's own and may change. The price that applies is the one the salon charges at the time of service.

4. If you run a salon on hTrim

• You confirm you are entitled to operate the business you register, and to enter these terms on its behalf.
• You are responsible for the accuracy of what you publish — services, prices, opening hours, staff, photographs — and for holding the rights to any image you upload.
• You must verify the salon's mobile number before your console is fully usable. That number is how customers and we reach the business.
• You are responsible for your own obligations to your staff and to the authorities, including employment, tax and licensing. hTrim's payroll, attendance and expense features are record-keeping tools; using them does not make us your accountant or your employer of record.
• You must serve customers fairly and lawfully.

5. Subscriptions and billing

• Salon subscription plans are shown on our Pricing page in Bangladeshi Taka (BDT).
• Launch offer — a free first year. The first salon business an owner registers on hTrim is free for 12 months from the day it is created, with no card needed. During that year it can use every feature, with up to 5 branches and 40 staff. Nothing is charged during the free year, and nothing is charged when it ends unless you choose a paid plan. If you do not, the salon keeps its account, its data, its branches and its staff, and keeps trading on Starter's features until it subscribes: it cannot add branches or staff, everything already recorded stays visible, and the Pro and Business tools cannot create anything new — the profit report and CSV exports are Pro tools and are not available on Starter. Nothing you set up is deleted, and bookings, deposits and payroll already in progress are completed. A second or later business registered by the same owner does not get a free year.
• Online payment has not launched yet. Once it does, a paid subscription will be billed on a recurring basis (monthly or yearly) and will renew automatically until cancelled.
• Payments will be processed securely by a licensed payment gateway, which we will name here once it is live. We do not store your full card or mobile-wallet credentials.
• You may cancel at any time; cancellation stops future renewals. Refund eligibility is set out in our Return & Refund Policy.

5A. Advertising placements

A salon may buy a City Spotlight day or a Featured Partner week. A placement moves the salon up the search results for customers browsing that area — Spotlight to the first position, and Featured Partners to the three positions after it, or to the first three on a day no Spotlight is shown — and is always labelled Sponsored or Featured. It is shown only where the salon already matches the customer's filters and, when the customer has shared a location, is within 10 km (Spotlight) or 3 km (Featured) of them; no placement of either kind is shown when the customer has typed anything into the search box, whether a salon name, an area or a service. It does not change ratings, reviews or distance. Spotlight is exclusive — one salon per zone per day; Featured is limited to three per neighbourhood per week — and is allocated in order of payment. A placement is not shown while the salon is closed on hTrim, has no bookable expert or priced service, or its subscription has lapsed, and no refund is due for that. Cancellation and refunds are set out in our Return & Refund Policy.

6. Reviews and content

You may post reviews and upload images. Keep them honest, relevant and lawful. Do not post anything false, abusive, obscene, hateful, or that infringes somebody else's rights or privacy.

You keep ownership of what you upload. You grant us the permission we need to host it and show it where the product does — a review against a salon, a photo on a branch's profile. We may remove content that breaks these terms.

7. Acceptable use

Do not:

• make bookings you do not intend to keep, or otherwise disrupt a salon's queue;
• attempt to access accounts, data or areas of the service that are not yours;
• probe, scrape, overload or interfere with the service or its infrastructure;
• use hTrim for lotteries, coins, gift cards, gaming, wallets, or any good or service prohibited under Bangladeshi law or Bangladesh Bank regulations; or
• use hTrim to break the law or to harm anyone.

8. Availability

We work to keep hTrim running, but we do not promise it will be uninterrupted or error-free. We may change, suspend or withdraw features, and we may perform maintenance. Where a change is significant and we can give notice, we will.

9. Suspension and closure

We may suspend or close an account that breaks these terms, that is used to harm others, or where we are required to. You may close your account at any time — see Delete your account. Closing an account does not remove records a salon must keep for its own legal or accounting reasons.

10. Liability

hTrim is provided as it is. To the extent the law allows, we are not liable for the quality, safety or legality of a service a salon provides, for a salon's cancellation or delay, or for a dispute between you and a salon — those are between you and that business. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by our negligence, or for fraud.

11. Privacy

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

12. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and where a change materially affects you we will make it clear in the app rather than relying on you to re-read this page. Continuing to use hTrim after a change means you accept it.

13. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have jurisdiction over any dispute arising from them.

14. Contact

Kernel Coders Lab — [email protected]